Ticket / e-mail only support

Discussion in 'Hosting' started by Canadian, Sep 4, 2017.

  1. Canadian

    Canadian Member

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    Do you think it is acceptable for a provider to offer support only via email / ticket system?

    Do you require live phone support? Does chat make any difference to you?

    Would you rather have acces to an experianced admin 12-16 hours a day or a typical warm body support position 24x7 with limited skills?

    I know which I prefer to work with, but am curious what others think.
     
  2. Rare Candy

    Rare Candy Member

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    I think it's acceptable. Not everyone can afford to have staff "man" phones 24/7 or have the number of phones to offer.
     
  3. Glandus

    Glandus New Member

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    I actually prefer to email or submit a ticket rather than phone. At least if you are making a complaint, or discussing your website, everything is in writing so it's there as proof should you ever need it. I don't see why a webmaster would not want a written record of discussions with their host.
     
  4. xxDriftingAway

    xxDriftingAway Member

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    This. This is the primary reason why I don't have a phone number on my hosting that. This is besides the fact that it would be a USA number and not everyone lives in the USA and I don't want people paying fees to get to me only for me to not understand them due to language barriers.

    Email/ticket communication is just easier.
     

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