Ticket / e-mail only support

#1
Do you think it is acceptable for a provider to offer support only via email / ticket system?

Do you require live phone support? Does chat make any difference to you?

Would you rather have acces to an experianced admin 12-16 hours a day or a typical warm body support position 24x7 with limited skills?

I know which I prefer to work with, but am curious what others think.
 
#3
I actually prefer to email or submit a ticket rather than phone. At least if you are making a complaint, or discussing your website, everything is in writing so it's there as proof should you ever need it. I don't see why a webmaster would not want a written record of discussions with their host.
 
#4
I actually prefer to email or submit a ticket rather than phone. At least if you are making a complaint, or discussing your website, everything is in writing so it's there as proof should you ever need it. I don't see why a webmaster would not want a written record of discussions with their host.
This. This is the primary reason why I don't have a phone number on my hosting that. This is besides the fact that it would be a USA number and not everyone lives in the USA and I don't want people paying fees to get to me only for me to not understand them due to language barriers.

Email/ticket communication is just easier.
 
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